Jet Support Services, Inc. (JSSI), has appointed Greg Heine as senior vice president, JSSI Maintenance Software strategy & operations. Heine will lead the software operations team, shaping the customer experience for Traxxall & SierraTrax, JSSI’s portfolio of maintenance tracking, MRO and inventory management software.

Heine’s arrival comes at a pivotal point and will act as a catalyst for scaling operations while concurrently redefining the standard for customer experience in maintenance software. 

Heine brings 15 years of aviation and software experience, with a strong background in operations, sales and new product development. As JSSI continues to grow its subscriber base and data-powered product offering, his appointment further signifies JSSI’s commitment to an integrated operational backbone, providing leading-edge customer service throughout the aircraft ownership journey.

Prior to joining JSSI, Heine was recognized for developing and driving adoption of new technology throughout the business aviation industry. He held several leadership positions at Flightdocs and ultimately served as president of the company. Heine was instrumental in facilitating the sale to ATP (now Veryon), where he held the role of chief strategy officer and chief marketing officer. Since leaving ATP, Heine founded GHC Interactive, a consulting firm focused on technology, sales and marketing services in business aviation, and launched the ‘Aviation Growth Podcast’. He also served as CEO of Vessel Vanguard, a leading provider of maintenance software solutions for yacht owners and commercial vessel operators.