Bombardier announced that it has signed an agreement with Jetex for the establishment of a new Line Maintenance Station in Dubai, further complementing the tip-to-tail maintenance services provided by Bombardier’s Service and Support Network in the Middle East and around the globe.
The new Line Maintenance Station – to be developed in partnership with global business aviation leader Jetex – will initially offer unscheduled maintenance services and build toward scheduled maintenance operations in the coming months. The technical engineers supporting the line station are certified for all Challenger series and Global series business jets, including Bombardier’s flagship Global 7500 aircraft.
“The shared vision between Bombardier and Jetex to provide a comprehensive and exceptional experience makes this new service expansion an exciting venture for us,” said Adel Mardini, President and CEO of Jetex.
The introduction of the new Line Maintenance Station in Dubai comes on the heels of the announcement of major customer experience enhancements worldwide including especially a new customer service super centre at Miami Opa-Locka Executive Airport in Miami, Florida and a major expansion of the Singapore Service Centre.
As the maintenance sector is a major challenge for manufacturers, Bombardier added five new trucks to the Mobile Response Team (MRT) network throughout the U.S., a new Paris Line Maintenance Station at Paris-Le Bourget Airport, and the addition of a dedicated Challenger 300 Mobile Response Team aircraft based in Frankfurt, Germany to provide additional parts shipping and response to Bombardier aircraft operators in the region.