Bombardier Business Aircraft is pleased to announce that the 2019 Maintenance and Operations (M&O USA) Conference in Fort Lauderdale, Florida on August 27-29 was a resounding success. The conference offered to worldwide Bombardier customers and operators a unique opportunity to learn about Bombardier’s latest in-service activities, world-class products and key program development updates. It included the development of the new state-of-the-art Miami Service Centre in Miami-Dade County.
Enhancing Customers’ knowledge
This year’s event brought together more than 125 customers/operators for two days of detailed educational sessions, including updates on key programs such as Global 7500 aircraft. Attendees also benefited from the platform-specific technical and operational discussions to gain and share insight with Bombardier and the operator community. M&O USA is just one of several high-profile customer events planned in 2019, aimed at enhancing customers’ knowledge of in-service activities, world-class products and program development updates.
“At Bombardier, we are always seeking ways to ensure customers receive an exceptional experience at all levels of the customer service journey,” said Jean-Christophe Gallagher, Vice President and General Manager of Customer Experience, Bombardier Business Aircraft. “In-depth customer-driven events such as these offer an essential channel to share important information about our products and services. They are invaluable in helping us provide the best service experience possible.”
Bombardier has a strong customer service footprint in the U.S., including the introduction of a brand new Super Service Centre in Miami-Dade, Florida. The new 300,000 sq. ft. state-of-the-art facility at Miami-Opa Locka Executive Airport will feature expanded maintenance capabilities and be fully equipped to perform scheduled and unscheduled maintenance, aircraft modifications, avionics installations and Aircraft On Ground Support (AOG) for all of Bombardier’s family of business jets including Learjet, Challenger and Global aircraft.
Along with a major expansion of the service centre expansion at the Seletar Aerospace Centre in Singapore, the addition of new Line Maintenance Stations in Dubai and Biggin Hill, Mobile Truck Response Team (MRT) enhancements in the U.S. and Europe and the addition of a dedicated Challenger 300 MRT aircraft, such expansive initiatives underscore Bombardier’s ongoing, transformational commitment to providing the most comprehensive onsite, mobile and aircraft-on-ground resolution services in the industry.